Cost
Delivery costs will be calculated at the checkout stage and recorded on your order confirmation, depending on which service you choose (e.g 1 x 24 x 330ml case of Chang beer delivered within the UK, next working day is £7.25 but reduces per case the more you buy).

Important Information
If for some reason, there is no-one at delivery address to receive the item(s), the courier will attempt delivery twice before leaving a contact card. You will have one week to contact the local depot before the purchase is automatically returned to Chang Beer Store. The cost of the re-direction will be charged to the customer. If you decide you do not want the item once it has been returned to us, you will still be charged for the delivery and return costs, however, your purchase will be refunded. If you wish us to re-send the item, there will be an extra delivery charge. RHA Merchandising Ltd accepts no responsibility for failure of delivery due to circumstances beyond our control.

Timescales
The standard UK next day delivery service is Monday - Friday, 9am - 5.30pm. We regret that specific delivery times are not possible as these rely on your location relative to the local delivery depot.

Normal next day delivery with APC Couriers can not be carried out on Saturdays or Sundays without additional costs.

How long does delivery take?
UK delivery is usually within the next working day if the order is placed prior to 12:00pm Monday - Thursday, depending on the product and the time and day the order is placed. Please email if your requirements are more urgent. For delivery on a preferred day, please leave an instruction when ordering.

Useful advice

• Use a work address if you know you're not going to be in!
• Use the "delivery instructions" box to leave a note with us (eg: deliver the item(s) to a neighbour, or if it's safe to be left in the porch or garage etc). Goods that are requested to be left at a location without a signature are left solely at the customers own risk.
• If you were unable to receive a purchase, ensure that you contact your local depot as soon as you receive the contact card.

Delivery limitations

There are areas which are cost prohibitive to delivery cases of beer in or around the UK. Northern Ireland, Isle of Man and the Republic of Ireland are examples. We reserve the right to cancel any orders if this is the case but will offer a full refund. We are working on a solution with our courier company and apologise for any inconvenience caused.

Tailored delivery
Tailored delivery services are available, for which an extra cost would occur (please contact us for more details):

• Monday to Friday, 9am, 10.30am, 12noon and afternoon
• Saturday before 12 noon

We are also happy to send gifts within the UK. Please use a work address where possible for a faster delivery.

Returning Goods
In the unlikely event that you are unhappy with our Chang Beer products here is how to respond:

• Refunds will only be provided for faulty or damaged goods.
• Please see our Terms and Conditions for further information, or email us.

What should I do if my goods are damaged at time of delivery?

• You can refuse to sign for the parcel. The parcel will be returned to us, and we will arrange for a new delivery.
• You can accept the delivery, but when signing, you must write down the nature of the damage (eg: how many bottles or how the garment is damaged). Replacement bottles or garment(s) will be sent to you, or a refund for the damaged goods if preferred.
• Goods lost or damages will be replaced free of charge provided we have the item(s) in stock, if the item(s) are out of stock we shall recommend a suitable replacement. The replacement order will be dispatched as soon as possible.
• Our courier company usually inform us of broken consignments before they attempt delivery, and we will endeavour to let the customer know as soon as possible. If this does not happen, please email us if you receive a damaged parcel. ( This e-mail address is being protected from spambots, you need JavaScript enabled to view it )